MyStudyDen Support

Contact

For app support, account questions, or data deletion help, email support@mystudyden.com.

What To Include

Include the device model, operating system version, what you were trying to do, any visible error message, and your Support ID from Settings if the issue involves your account or Egg balance. Please do not send API keys, passwords, or full course materials unless requested for support.

Account And Data

MyStudyDen stores courses, tasks, source text, generated packets, and saved Ask answers on your device by default. Signed-in accounts use separate local workspaces on the same device. Egg balances and AI usage accounting are tied to your account on the MyStudyDen server.

You can request account deletion from the app in Settings when account features are available on your platform. Local study data remains on the device unless you delete it, remove the app, or restore over it from a supported backup. The iPhone and iPad app supports optional manual iCloud Backup/Restore, and Android supports optional manual Google Drive Backup/Restore.

See the account deletion instructions to delete from the app or request deletion without the app.